Customers Beware !!!!

Web www.sadashivan.com

The purpose of this site is to make known the bad experiences of the customers with vendors. This is a curse, which most consumers face, yet getting justice is far far away. In many countries, the justice is injustice especially where the process is difficult and humiliating. Seeking justice is too complicated or late that discourages to get involved in problems or have least information about their rights. In developed countries, still the awareness is effective. However, the customers of developing countries are most unfortunate. In most cases, the vendors refuse to take back the defective products or are overcharged. Government justices laid only in the official documents or papers and the implementation is rare. Government initiatives have failed giving justice to the customers. Thus, the helpless consumers remain helpless despite claims of government’s efforts for justice.

Over 80% percent of the customers do not go through the terms and conditions of the product manufacturers or the vendors while they are into buying process. Most terms and conditions printed in the reverse of invoices are in very small latter and long sentences and handed over to the customer after the purchase is done or payment is made, which generally customers avoid reading. Did we ever realize that this would lead to consequences when we find the product has manufacturing defect. Returning the defective items becomes most difficult finally in most cases the issue leads to bitter arguments and bad customer experiences. Finally, the vendors win by excuses of having intimated in the invoice.

I give an example of a woman, who purchased the gold bangles from a shop of the branded name in gold ornaments in India. The reputations of the vendor prompted her to purchase the bangles from that shop. She chose a design that had joint (CLICK THE LINK) but the sales people convinced her for quality of the item and promised to take guarantee. Finally, she bought and paid the amount. Sales person packed the printed invoice in envelop and handed over to her. In good faith, she did not open envelop to check the invoice. She did not realize the envelop containing the invoice had red stamped “Exchange within 3 days no refund.” She experienced the same what she observed about the joint, the joint came out when in an occasion she wore; the joint in the bangle could not be set even after the repair so she requested the vendor for exchange. For the exchange she was required the bare to labour cost and difference of current and past price. Is it not shocking and disappointing for a woman who spent her hard-earned money to loose? Do you too wish to loose? If not please look into the terms and conditions of the vendor before you involve into purchasing. This is a must in this world!!!!!!!

Now the issue is that do we really visit the shop to read their terms and condition after the purchase? In our mind are the products for which we enter the shop and not their terms and condition!!! The purpose of a customer is to buy reliable products from a reliable shop to avoid any unwanted consequences. It becomes the responsibility of the vendor and the authorities to facilitate the customers to know the terms and the conditions before the purchase of the items. Therefore, the customer has a choice to accept or reject before involving into purchase.

Vendor’s terms and conditions should be at the entrance of the shop or on the Ad banners displayed before the shop.
Product terms and conditions should be at the rack where the product is on display.
Invoice is an authentication of payment made and received. This instrument should not be used to notifying terms and conditions. As this document is issued, only after the payment made by the customer. Therefore, I feel the validation of terms mentioned in the invoice is not justified.
Vendor need to display bold written terms and conditions where the product is on display. In addition, should also have on the tags of its warranty or guarantee in order to facilitate the customer for choice. This gives clear mind to the customer during purchase. Authority’s responsibility is to make this as mandatory system for all, specially branded products.

Do you face similar or any bad experiences with vendors? Why do you wait? Click consumer protection links and report them would be helpful :

Consumer complaints.in - Indian consumer complaints forum, complaints registration Forum.

Core Centre - Consumer online Resource & Empowerment center. Complaint registration form.

Useful links of consumer protection in India:

Complaint Book To be a repository of complaints and serve as a consumer action portal for addressing and articulating the complaints of the people using the ubiquitous internet.

Planet Customer Want to send complaints, compliments, questions or suggestions to companies? Send us your message - and let us do the rest!

CERC: Consumer Education and Research Centre is the leading consumer rights organisation in India. CERC is a non profit, non government body, dedicated to the protection and promotion of consumer interests through active use of research, media, law, advocacy and information dissemination. CERC does not belong to any political party, nor does it subscribe

consumeronline.org: Consumer Online is an initiative launched by Consumer Online Foundation (COF) to interlink and integrate a comprehensive database of information related to consumers, consumerism and the digital economy.

CITIZENS CHARTER: complaint if they received any thing/article less in weight, volume or length. file a complaint to Controller on e-mail cwmd@hub.nic.in or Fax 23379267

CORE CENTRE: consumer on line resource & empowerment centre. File a Complaint, Consumer Alerts, Consumer Focus, Consumer Studies, Legislations, Rules.

internationalbudget.org: Established in 1983, Consumer Unity & Trust Society started off as a consumer protection organisation in Rajasthan. Since then it has been working in several areas of public interest at the grassroot, national, subcontinental and international levels. These activities have now crystallised into four centres

cuts-international.org: To work in association with other centers to ensure consumer sovereignty and economic equality within and across borders

Consumer guidance society of India: SINCE INDEPENDENCE, India has been striving to develop and strengthen its industrial base. In this pursuit of "self-sufficiency", however, the consumer has been made to endure sub-standard products and services: adulterated foods, short weights and measure, spurious and hazardous drugs, exorbitant prices, endemic shortages leading to black marketing and profiteering, unfulfilled manufacture guarantees,and a host fo other ills. In one infamous case, forty persons were struck with dropsy and glaucoma after consuming groundnut oil adulterated with toxic argimon oil. The culprits were never brought to justice. This outrage energised nine ladies to organize a movement to fight for consumer rights. They formed the Consumer Guidance Society of India (CGSI) to resist consumer exploitation of all forms.

ICCN: consumer complaint network : The aim of this site was to promote good customer services. You need to register to publish a complaint. NOTE: We are not responsible for anything on this site. Spread the word - use the small banner to create a link to this site from your site

Consumer Voice: Voluntary Organization In Interest of Consumer Education-is a voluntary action group, whose objective is to protect and further the interests of the consumer.

Consumer online foundation: Consumer Online is an initiative launched by Consumer Online Foundation (COF) to interlink and integrate a comprehensive database of information related to consumers, consumerism and the digital economy

Useful links of consumer protection International:

Complaints.com: gain leverage to help solve your complaints, post your complaints for public view, learn from other consumer complaints, share your own personal consumer experiences, check to see how a business is performing, treating customers and more.

My3cents.com: My3cents.com is a leading source of real consumer advice. Visitors come to learn, interact and voice opinions regarding companies, products and services in our open community. Learn from other consumer experiences, and help others learn from your own personal consumer experiences.

Consumers International (CI): Consumers International (CI) defends the rights of all consumers, particularly the poor and marginalised, through empowering national consumer groups and campaigning at the international level. CI represents 234 organisations in 113 countries.

International Consumer Protection and Enforcement Network: The International Consumer Protection and Enforcement Network (ICPEN) is a network of governmental organizations involved in the enforcement of fair trade practice laws and other consumer protection activities. Membership in the Network includes organizations from 33 countries. Delegates from Australia, Austria, Belgium, Canada, Denmark, France, Finland, Germany, Holland, Hungary, Ireland, Japan, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, the United Kingdom, and the United States established the Network in 1992

Federal Trade Commission: Protection American consumers.

ANEC : ANEC, the European consumer voice in standardisation, defends consumer interests in the process of standardisation and certification

BEUC: the European Consumers' Organisation, is the Brussels based federation of 40 independent national consumer organisations from the EU, accession and EEA countries. Our job is to try to influence, in the consumer interest, the development of EU policy and to promote and defend the interests of all European consumers

Consumer Action: Send your consumer questions and complaints to our referral and advice hotline. To give you the best possible assistance, we need your full name, city, and state of residence, and daytime phone number. (See our privacy policy below.)

Consumer Alert: is the only free-market public interest group whose sole mission is to represent average consumers as purchasers of goods and services in a dynamic and competitive marketplace. Based in Washington, DC, Consumer Alert has members in all 50 states. Consumer Alert is governed by a board of directors and is advised by an advisory council made up of many well-known individuals active in science, education, and public policy

Webwatch: Provide unbiased and practical research on Web site publishing and business practices; help devise guidelines for credibility; expose practices that are a cause for consumer concern; and recognize good practices. Promote consumer awareness of important issues on the Web that relate to our mission.

ICCS iWatchDog™ Consumer Complaints: All ICCS™ licensees have agreed to acknowledge consumer complaints and report back to consumers with a clear account of their findings in a manner agreed upon by the consumer and licensee no later than 30 days from the notification to the Licensee of the alleged violation.

ConsumerAffairs.com is a private, non-govermental entity that empowers consumers by providing a forum for their complaints and a means for them to be contacted by lawyers if their complaints have legal merit. Your complaints and comments may be published, shared with the news media and reviewed by attorneys at no cost to you.

Complaints about refunds, fees and charges(Australia) - Other complaints agencies State of Victoria (Department of Education) 2007

International Consumer rights protection council

(ICRPC) Addresses of Consumer Courts in India, To receive the complete procedure and for filing a complaint write to complaint@icrpc.org Contact cell: 9819598004 E-mail: consumerhelp@sify.com (About Us, Success Stories, Donate for good cause, Wanted Lawyers, Wanted Volunteers. Support this organisation to support you

Please click on the links below to read my articles on more social issues

POVERTY A SUBJECT This growth of poverty level is largely due to misunderstanding poverty. Measures controlling poverty should be linked to the suitability of the country, as reasons of poverty changes due to social conditions of the country.

CHILD LOBOUR AND SOCIETY A concern of child labour exists from poverty. We have to understand as why children go to work. If parents don't send their children to work I am sure factories will not be able to consume them. Why poor parents feel children as their assets who will earn money for their home?

UNORGNAISED SECTOR & SOCIAL SECURITY There are thousands of organizations, who can really come ahead with this mission to approach appropriate countries making them understand the necessity and influence them to provide social security to workers who are in UNORGANISED SECTORS

POVERTY AND TRIBES Tribes are socially rich economically poor. Most tribes live in below poverty line. Read their culture as why they need forests. Do not forget to click pictures in this site to view traditional tribal dance.

UNWANTED HUMANS This throbbing short story of a EUNUCH was once submitted to U.N.O on June 12^th of 1989 for appropriate action. Thanks to U.N.O for its understanding in reply dated October 24^th of 1989 for its support and its action to protect this unwanted human. With the effort of Government and U.N.O

"Women" and RIGHTS Many generations woman is treated as property. Women were never treated as self-individual in any civilization. Their independence was discouraged in almost all the civilizations and religions. Without women there would have no civilization, no religion, no societies and no men. Woman is earth, gives birth and nourish till the boy becomes man.

HANDLOOM AND COTTAGE INDUSTRIES Serious problem to the uneducated and semi educated workers of undeveloped and underdeveloped countries, whose main exports are agricultural/ textiles and carpets and products of cottage industries

SCALE OF UNEMPLOYMENT AND MOUNTAIN VILLAGE Munsyari mountain village in India has about 21 villages each has population of about 80 families totaling around 300 people in each with high rate of unemployment !!!!

Handmades and generation of employment when you buy any article give a thought to handmade also

negative/ positive factors and WE Negative environment can be minimized and changed to more positive environment but that depends !!!!! More the number of positive thinkers grater the strength of positive environment. So, number of positive THINKERS has to be more than the number of negative THINKERS for dominating environment.

CARNAL ATTRACTION:Carnal Attraction is sense of temptation, becomes one of essential activities of life when reaching suitable period. (Only for adults)

Marriage dreams when fails !!!: Fading attraction of spouse drives to incline towards fresh and new attractions so can gratify self and fulfill what is lost.

-: For More social study references CLICK the links below. All are free with pictures. Best wishes :-

WHAT IS BEHAVIOR WHAT IS ENVIORNMENT WHAT IS CULTURE WHAT IS RELIGION WHAT IS CIVILIZATION WHAT IS ART WHAT IS LOVE THE COMMONLANGUAGES WHAT IS EDUCATION United Nations and world CHILD LABOUR PHOTOS RURAL POVERTY PHOTOS URBAN POVERTY PHOTOS WOMEN RIGHTS PHOTOS ECONOMICS & MANAGEMENT WHAT IS EVOLUTION

-:TO BUY BOOKS FOR YOUR SUBJECTS CLICK BELOW LINKS:-

SOCIAL STUDY BOOKS BY BARNES AND NOBLE SOCIAL STUDY BOOKS BY AMAZON

BOOKS ON CHILD LABOR BOOKS ON POVERTY POVERTY BOOKS BY AMAZON

BOOKS INFORMAL SECTORS BOOKS HANDLOOM CRISIS BOOKS ON LOVE ROMANCE VISIT OUR SHOP in association with Amazon.com BOOKS ON RELIGION EVOLUTION CREATION PHILOSOPHY BEHAVIOR LIFE